shipping & returns

 

Shipping

 

There is a flat rate delivery charge of:

 

  • $AUD10.00 for all orders shipped within Australia and
  • $AUD25.00 for all orders shipped internationally.

 

All orders over $150 are shipped free of charge to anywhere within Australia.

 

As most items on These Little Treasures are hand made to order, we strive to have your order ready for shipment within 3 - 10 business days of receiving it. Requests can be made in writing for more urgent deliveries prior to an order being made, and we will accomodate where we can.

We use Australia Post delivery service which will have the majority of our parcels delivered to you within 2 to 5 business days of shipping for Australian orders and 3 – 10 days for International orders. Business days exclude Saturdays, Sundays and Public Holidays.

 

To keep delivery costs as low as possible, we do not offer next day delivery as standard, although some areas may receive parcels in this time frame. If you require next day delivery, please contact us and we will provide a quote.

 

While we make every effort to ensure all our items are in stock, sometimes out of stock situations will occur. If a product you order does happen to be out of stock, we will contact you immediately.

 


Incorrectly Addressed Parcels

 

If you accidentally provide the wrong address when placing your order and the parcel is returned to us, we are happy to send it again to the correct address. Unfortunately we are charged by Australia Post to resend parcels so this means you will incur an additional postage charge. Regardless of the value of the order, all parcels requiring resending will incur an extra postage charge equal to the original charge (i.e $10 for Australian and $25 for international).

 

Refunds/Returns

 

  1.     General Returns/Change of Mind Purchases 

 

We feel so confident you will be delighted with what you buy from us that we offer all our customers a money back guarantee. When you receive your order, if your purchase from These Little Treasures is not what you expected, you have the option of returning your items to us for a full refund of the product price subject to the following conditions:

 

  • Refunds for change of mind purchases are for the product price only, not the amount paid for postage.
  • The cost of the return postage is at the customer's expense.
  • The items must be returned in their entirety and in original condition within 14 days of receipt.

 

      2.      Faulty or Damaged Products

 

If for any reason your purchase arrives to you in less than perfect condition, we are happy to offer a refund or replacement and we will cover the cost of the return postage. The items ordered must be returned in original condition within 14 days of receipt.  Please contact us to report any damaged or faulty products.

Email: 
hello@theselittletreasures.com

 

Please allow 1 – 2 weeks for your return and refund request to be processed.

 

Refunds will only be issued to the credit card that was originally charged

 

 

 

Payment

 

You are required to pay the purchase price specified on the website at the time you place your order. Shipping and insurance (if applicable) will be shown separately.

 

Payment can be made through our web site via Visa, Mastercard.or a Paypal account. All our prices are in Australian Dollars and include 10% Goods and Services Tax where applicable. Payments will be processed upon receipt of your order.

 

Please see our security section for details on the measures we have taken to ensure your payment details are secure.

 

If your order is being delivered outside of Australia, you must pay any other sales, use, goods and services, value added, customs, excise or similar taxes or charges (“Other Taxes”) imposed by any government agency wherever applicable.

 

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